Best VoIP Providers in 2022

What Is Nextiva?

Nextiva is a VoIP company based in Scottdale, Arizona, which focuses on cloud-based communication, providing a voice over IP for businesses. Some of the top products at Nextiva are the VoIP business system as well as the advanced Analytics and Reporting through the Sales and Customer CRM tools. 

Nextiva Pricing

• Essential: $19.95 (per user per month), including unlimited calling within the US/CA, 1000 toll-free minutes, etc.
• Professional: $20.95, including unlimited business SMS, 2500 toll-free minutes, unlimited calling within the US/CA.
• Enterprise: $27.95, including 10,000 toll-free minutes, unlimited virtual fax, unlimited business SMS, unlimited calling within the US/CA.

Nextiva Best Features

• Global access: Nextiva solutions enable users to work remotely wherever they are and ensure a reliable connection over multiple devices.
• Simplicity: The software solution is straightforward and easy to use thanks to the smart tools designed to provide excellent customer support according to business VoIP reviews.
• Productivity: Collaborative tools will ensure productivity, even if your business is located in multiple locations.
• Analytics: Insightful performance tracking over your staff and your business operations
• Built-in CRM features: Will provide you with customers' profile information.
• Easy integration: The phone system integrates with other tools such as Slack, WhatsApp, Skype, various helpdesk software, and more.
• Automation: Ability to create easy workflow automation with trigger actions and processes

What We Disliked

• The onboarding and training process is quite lengthy. 
• No photos with SMS texting
• High cancellation fee
• High cost for premium features
• Only 30-day storage of recordings

Nextiva User Reviews 

• Users at Capterra give Nextiva a 4.3-star rating. Most of the 165 user reviews find Nextiva to be best for anyone who needs a robust, secure, and reliable phone system. 
• 245 user reviews at G2 rank Nextiva highly, giving it 4.5 out of 5 stars. Some of the most common comments by users are the following: “Nextiva is a game changer,” “easy to set up,” “best VoIP service for a great price,” etc.

We Recommend Nextiva for 

• Businesses that need a UCaaS solution. Once a business signs up, it will get on-demand support and custom configurations. Other than that, Nextiva offers Private Branch Exchange (PBX) SIP trunking.
• Small businesses and enterprises. Nextiva plans can accommodate various business setups based on their requirements.

What Is Grasshopper?

Grasshopper offers virtual phone numbers and systems for small and medium-sized businesses. You can use all your existing devices to receive your business calls and handle all your business communication.

Grasshopper Pricing

• Solo: $29 (per month), including a local or toll free number with up to 3 extensions, unlimited domestic voice minutes, unlimited text messaging and read-your-voicemail (transcription).
• Partner: $49, including 3 local or toll free numbers with up to 6 extensions, unlimited text messaging, unlimited domestic voice minutes, and read-your-voicemail (transcription).
• Small Business: $89, including 5 local or toll free numbers with unlimited extensions, all the other basic features are unlimited as well. 

Grasshopper Best Features

• Affordable: Grasshopper offers affordable pricing, so even freelancers and new business owners can subscribe to its services.
• Availability: The service is available on a desktop and via a mobile app, which allows you to do business from anywhere.
• Personal touch: With Grasshopper, your business will benefit from customized greetings to your customers.
• No additional device will be needed for using Grasshopper services.
• 24/7 support via phone, email, Twitter, Facebook, and chat
• Extra features: Besides the basic features, Grasshopper offers add-ons to further suit your specific needs, whether that’s a dedicated receptionist, extra numbers, international calls, and more.
• Free trial: 7-day trials to test Grasshopper's features and decide whether it meets your business needs. 

What We Disliked

• Limited advanced features 
• No video call 
• You will need existing landlines or mobile phones.

Grasshopper User Reviews 

• Based on 116 user reviews at G2, Grasshopper has earned 4.1 stars out of 5. Some of the comments by users are the following: “great service for small businesses,” “good platform for a business phone number,” “makes the leap from landlines to mobile simple.” However, not everyone is thrilled, with one user describing Grasshopper as “one of the worst VoIP providers.”
• At Capterra, users have given Grasshopper a 4.5-star rating based on 292 reviews. They say Grasshopper is the best VoIP for small business owners, where the needs of small businesses are met effectively.

We Recommend Grasshopper for

• Freelancers and small business owners who want to focus on the essential business tasks and what matters most for the growth of their businesses 
• When you need a dedicated professional phone line with custom greetings

What is RingCentral?

RingCentral is a comprehensive communication solution provider for small businesses and enterprises. It offers a range of solutions for various industries, including healthcare, retail, education, financial services, high-tech, nonprofit and more. Moreover, its solutions are suitable for remote working and customer service, cloud phone system and video conferencing.

RingCentral Pricing

• Essentials: $19.99, including up to 20 users, team messaging, document sharing, unlimited calls and texts in the US/CA, voicemail-to-text.
• Standard: $24.99, including no limit on the number of users, phone numbers in over 1000 countries, unlimited Internet fax, unlimited audio conferencing, video conferencing, 24/7 support, integrations with GSuite, Slack, etc.
• Premium: $34.99, including automatic call recording, up to 8 digit extensions with site codes, multi-site admin and management, video meetings with up to 200 participants, real-time analytics, industry-specific integrations, popular CRM integrations, cloud storage systems integrations, developer platform and custom integrations, hot desking, advanced call handling, etc.
• Ultimate: $49.99, including everything from the premium package, as well as device status reports, unlimited storage, device status alerts.

RingCentral Best Features

• Free demo: By signing up, you can get a free full product demo to test RingCentral features.
• Cloud-based: You can replace an outdated on-premise phone system with a cloud-based phone system that allows access from anywhere.
• Easy deployment: The software allows you to easily set up new teams and assign users anywhere in the world within minutes.
• Allows integrations: Developers have access to add integration that will allow seamless communication across all your communication channels as well as other operational softwares. You can also build your own custom integrations.
• Video conferencing: Flexible plans that provide video conferencing with up to 200 people per call, plus updated conferencing features such as screen sharing and messaging
• Flexible pricing with the option to add additional vanity numbers, toll-free, international or local numbers. 

What We Disliked

• Certain features cost extra
• Some pricing plans have limited features

RingCentral User Reviews

• At Capterra, RingCentral has a 4.2-star mark out of 822 user reviews. Customers say RingCentral is best for companies of any size, starting from 2 up to 1000+ employees. 
• According to 296 G2 user reviews, RingCentral has earned a 3.8-star ranking. Some of the most common comments by users are: “best VoIP system”, “nice when you know how to use it”, “works anywhere and super simple”.

We Recommend RingCentral for 

• Small businesses that want to offer remote working to their staff
• Enterprises that need a comprehensive software communication solution that allows better collaboration

What Is 8x8?

8x8 is an all-in-one communication app that offers a secure communication platform for your business. This voice over IP business phone service offers unlimited nationwide calls, video conferencing, chat, and a dedicated phone number.

8x8’s motto is to integrate voice, video, chat, and enterprise-class API solutions into a global and reliable communications platform.

It allows people to be more productive and connected no matter where they are in the world. 

8x8 Pricing

• 8x8 express - small business phone system: $12 (per user per month)
• X2 - all-in-one voice, video & chat: $25
• X6 - Contact Center basics with analytics and collaboration: $115

8x8 Best Features

• Availability: It features all communications channels that small businesses need for calling, mobile, and conferencing.
• Application: It’s suitable for a wide range of industries, including business services, accounting, education, financial services, government, healthcare, manufacturing, retail, and transportation.
• Add-ons: It supports adding integrations (Microsoft Teams, Slack, GSuite, Telegram, live chat software, and more) to your communication ecosystem.
• Global: 8x8 solutions can be deployed around the world for maximizing your communication investments.
• Customer service: It enables you to build a better customer experience with solutions for omnichannel routing, contact center analytics, workforce and customer management, and engagement.
• Affordable: 8x8 is offered at a competitive price compared to its competitors, but it provides excellent solutions and services.

What We Disliked

• Limited number of video conferencing participants unless you have a subscription that allows a larger number
• Unintuitive user experience

8x8 User Reviews 

• 8x8 has the same 4.0-star rating on G2 from over 40 users. Some of their comments are the following: “a great option for video meetings and conferences,” “on par with Teams and Zoom,” “the foundation of a great service.”
• According to 23 user reviews at Capterra, 8x8 has earned a 3.8 star ranking. Over 1M users praise this voice over IP phone provider for the seamless integration and flexibility it offers for any business. 

We Recommend 8x8 for 

• Small businesses looking for an affordable price 
• Large enterprises that require large-scale solutions

What Is 1VoIP?

1VoIP offers a residential VoIP service and business VoIP. While covering all the fundamental features, it also comes with an affordable price. Additionally, 1VoIP offers are cell phone forwarding to personal audio attendants. The month-to-month billing option is one of the perks, and it’s ideal if you want to avoid a long term commitment.  

1VoIP Pricing

• Residential - $8.97 per month, including an all-inclusive service for your home, three plans you can choose from and premium features.
• Business VoIP - $14.97 including 99.999% uptime, expert assistance and big business features.
• SIP Trunking - $29.97 enables you to connect your own phone system, including unlimited simultaneous calls and quad redundant switching.

1VoIP Best Features

• Fully redundant switching centers: Ensure zero downtime and absolute reliability
• Industry knowledge: 30+ years of experience in telecommunication and 10 years in the VoIP business
• Solid basic communication features and call management
• Global: A virtual phone system intended for residential use with various features, including unlimited international calls to 30 
• Flexible pricing plans and no long term agreements allow you to test whether the solutions will meet your requirements.
• Customer support: 1VoIP offers business solutions and 100% US-based support available 24/7

What We Disliked

• Fewer configuration and optimization options than with other solutions
• Doesn’t include features such as web-based SMS and video conferencing

1VoIP User Reviews 

• GetVoIP users rate 1VoIP at an average of 4.4 stars. Some of their comments emphasize that it’s a “great affordable service with great customer service” and that it’s an “easy service with a lot of useful features.”
• Out of 252 user reviews left on WhichVoIP, this VoIP provider got an average of 4.5 stars. Around 87% of the users would recommend 1VoIP to others.

We Recommend 1VoIP for

• When you need virtual phone systems for your home, due to the flexible and affordable pricing plans with great call features 
• Businesses of various sizes and with different needs

What Is Phone.com?

Phone.com is a highly adaptable solution that provides VoIP services to small business owners and entrepreneurs. Because of its comprehensive reporting and analysis, Phone.com is used by enterprises such as SnapEngage, MouseFlow, and ESPN. Phone.com is one of the business VoIP providers that will help you work more efficiently from anywhere. 

Phone.com Pricing

• Base account: $12.99 (per month), including 300 monthly minutes, 2,000 minutes, local or toll-free number, 40+ standard features.
• Plus account: $19.99, including 500 monthly minutes, 3,000 text messages, premium hold music, voicemail to text, 40+ standard features, local or toll-free number.
• Unlimited extension: $29.99, including unlimited monthly minutes, unlimited text messages, 40+ standard features, premium hold music, voicemail to text, 1 base video meeting host, local or toll-free number. 

Phone.com Best Features

• Application: Works on every device, including physical phones, mobile devices, and softphones
• Variety of features: Conferencing, texting, sophisticated call session management, and more tools that will make your communication system equivalent to a large enterprise
• Constant updates: Free software updates to keep you up-to-date with the recent developments
• Availability: Your can access your communication infrastructure via a web browser that gives you an overview of all available tools and operations.
• Easy to use: No special hardware is required for setting up, so you’ll be able to use the services immediately.
• No contract: The services are offered with no long term contracts and agreements.

What We Disliked

• Video conferencing is available at an additional cost, unlike with most other providers.

Phone.com User Reviews 

• At Capterra, Phone.com’s rating is 4 out of 5 stars. According to the reviews, Phone.com is one of the best VoIP service for small business options. 
• Out of 13 G2 user reviews, Phone.com has earned a 3.8-star ranking. Users describe it as a “great virtual phone system for a small price,” a “very useful tool,” and “the cheapest VoIP business phone service.”

We Recommend Phone.com for 

• Entrepreneurs and growing businesses that require an all-in-one communication system solution to provide excellent customer support. Phone.com allows you to choose which features you need and won’t charge you for services you’re not using. This makes it a fantastic option for small businesses.

What Is GoToConnect?

GoToConnect is a combination of the Jive virtual business phone system and virtual meeting software. This cloud-based platform offers you features for calling and video conferencing. GoToConnect has competitive pricing and unified communications.

GoToConnect Pricing

• Tier 1: $29.95 (per month) - 1 to 4 users
• Tier 2: $25.95 - 5 to 9 users
• Tier 3: $23.95 - 10 to 24 users
• Tier 4: $21.95 - 24 to 49 users
• Tier 5: $19.95 - 50+ users
• Tier 6: custom made by contacting GoToConnect - 100+ users

The features for all the pricing plans are the same, the only difference is within the number of users. All of the pricing plans include:

Voice features: Cloud PBX, custom hold music, dial plan editor, international calling

Call management features: Call routing, caller ID, do not disturb, find me/ follow me

Call center features: Advanced ring strategies, Pre-call announcement, unlimited call queues, wait time announcement

Video conference features: 250 meeting participants, up to 25 HD video feeds, one-click screen sharing, personal meeting rooms

GoToConnect Best Features

• Wide applicability: Allows seamless collaboration through multiple devices
• Affordability: The flexible pricing plans and bundles will allow you to find suitable solutions for your setting.
• Remote access: GoToConnect is a cloud-based VoIP solution that enables your staff to work remotely.
• Efficient: The integrated video conferencing makes the communication channel switch easy and effortless while enhancing the business operations’ efficiency.
• Automation: Drag-and-drop automation editor provides an intuitive way to map out your customers flow and deliver excellent service.
• Add-ons: The GoToConnect license includes integrations at no extra cost.

What We Disliked

• Somewhat unsatisfactory enterprise management features

GoToConnect User Reviews 

• 623 users on G2 give this top VoIP provider an average of 4.5 stars. Many say they “would recommend, but it is a little clunky,” it’s a “good solid platform,” and an “excellent service provider.”
• GoToConnect has a 4.5-star rating on Capterra based on 563 user reviews. Users single out GoToConnect as the best VoIP phone service for businesses of all sizes with communication and collaboration needs.

We Recommend GoToConnect for

• Businesses of all sizes 
• When you need the same features on all plans

What Is Unitel Voice?

Unitel Voice is a VoIP company that aims to help startups find a toll-free number, acquire a professional auto attendant, and manage a virtual PBX from their phone. Unitel Voice stands out from many other VoIP phone providers thanks to excellent customer support, straightforward pricing, and network reliability.

Unitel Voice Pricing

• Start-up: $9.99 - including 1 phone number, 500 monthly minutes, 1 to 3 users, mobile app, etc. 
• Unlimited: $29.99 - including 1 phone number, unlimited minutes, unlimited users, mobile app, etc. 
• Office: $49.99 - including 1 phone number, 1 to 5 users, unlimited minutes, all VoIP devices, etc. 
• Custom - according to your preference and the features you need.

Unitel Voice Best Features

• Cloud-based solution: no need for complex, high-cost technical equipment
• Dedicated manager: get support for your business needs right from the start 
• Industry-leading network quality and reliability safeguarded by senior-level engineering staff available 24x7
• No cancellation fees for any plan you’ve subscribed to and no long-term contracts.
• 30-day trial
• Basic plus extra features: if you want to provide your customers with a superb experience, there is plenty to choose from

What We Disliked

• Somewhat difficult to use

Unitel Voice User Reviews 

• At Capterra, Unitel Voice has a 4.7-rating based on 20 reviews. Users like Unitel because it’s a cloud- and mobile-based solution that can help you to schedule, track, forward, or block calls through a virtual phone system.
• There are only 3 user reviews on G2, giving Unitel Voice an average rating of 4.3 stars. 

We Recommend Unitel Voice for  

• When you need the best VoIP phones for small business settings. 
• Entrepreneurs who are looking for affordable and flexible pricing plans, as well as an easy setup that requires no hardware.

What Is TalkRoute?

TalkRoute offers you an option to manage incoming business calls. Some of the features include forwarding calls to a cell phone and creating prompts for various devices. TalkRoute is the best VoIP for business because it enables you to get the perfect phone number for you. This includes toll-free numbers, local numbers, number porting, and more. 

TalkRoute Pricing

• Basic: $19 (per user per month), including unlimited calls, 1 local and toll-free number, 500 messages, unlimited call forwarding and routing, desktop and mobile apps, 24/7 support, caller ID name, custom greetings, etc. 
• Plus: $39, including 2 local and toll-free numbers, unlimited calls, unlimited text messaging, 3 account users, 3 voice mailboxes, unlimited call forwarding and routing, live call transfer, single digit extensions, live call transfer, etc.
• Pro: $59, including 3 local and toll-free numbers, unlimited calls, unlimited messages, 10 account users, 10 voice mailboxes, unlimited call forwarding and routing, unlimited multi digit extensions, voice studio, scheduled call forwarding, etc. 
• Enterprise: $99, including 5 local and and toll-free numbers, unlimited calls, unlimited messages, 20 account users included, 20 voice mailboxes, unlimited call forwarding and routing, unlimited multi digit extensions, custom integrations, account management, voice studio, etc.

TalkRoute Best Features

• Variety: Ability to choose the perfect phone number for your business. You can choose from tool free numbers, vanity numbers, 800 numbers, and local numbers. Or you can simply keep yours if you already have one.
• Flexibility: Enables you to turn your mobile devices and desktop into an enterprise-level virtual phone system
• Availability: macOS, Windows, Linux, iOS, and Android
• Extras: Tons of essential features for a business, including text messaging, caller ID, and more
• Affordable pricing and a free trial to test TalkRoute services before you decide to subscribe

What We Disliked

• No webinars or video conferencing
• Other VoIP vulnerabilities include a lack of integrations. 

TalkRoute User Reviews 

• At G2, TalkRoute has earned a 4.9-star rating based on 12 reviews. Users praise it for the excellent VoIP business phone services and superb customer service.
• Capterra users give TalkRoute a 4.4-star rating based on 14 user reviews. 

We Recommend TalkRoute for

• When your staff is accustomed to working operations that include traveling or remote work 
• When you’re looking for affordable and flexible pricing
• New and small businesses

What Is FreedomVoice/Cloud Phone?

FreedomVoice/ Cloud Phone is a simple virtual phone system provider that offers basic features for effective call management. Unlimited calls are just one of the perks. Freedom Voice’s Cloud Phone is an example of cloud hosted VoIP providers. 

FreedomVoice/Cloud Phone Pricing

• Plug-and-play: $29.95 (per month)
• Simply pay 3.9¢ per minute for additional minutes

FreedomVoice/Cloud Phone Best Features

• Easy to use: All you need to start using Cloud Phone service is a business-grade connection. You won’t have to install any software.
• Unlimited calls to the US, Canada, Puerto Rico, and the US Virgin Islands at no additional cost
• Global: Available mobile app that will allow you to stay in touch wherever you are
• Space for growth: Ability to scale up according to your business needs as your business grows
• Success guarantee: Multiple redundant data centers ensure high availability by maintaining 99.99% uptime.
• Exclusive top carriers in North America that provide crystal clears calls

What We Disliked

• No video conferencing or webinar features. 
• Customer service limited to working hours 
• No pricing plans are listed on the website apart from the entry plan.

FreedomVoice/Cloud Phone User Reviews

• On Yelp, Freedom Voice has earned a 4.0-star rating out of 45 user reviews. Users state they’ve “been using Freedom Voice for 10 years and it still is the best VoIP service for us,” and “their customer service answered all of our questions quickly and efficiently.”
• Users at TrustPilot have given the service a 4.8-star ranking. About 87% of the 900 users say that Freedom Voice offers an excellent service. 

We Recommend FreedomVoice/Cloud Phone For 

• Small businesses 
• Businesses that need to scale

What Is MightyCall?

MightyCall is a phone system VoIP provider designed for small businesses. It’s cloud-based and allows access from any device and from anywhere. MightyCall is known for offering world-class security and reliability, including zero downtime, AWS data protection, secure payment processing, and more. 

MightyCall Pricing

• Basic: $29.99 (per month), including 1000 minutes, 2 toll free or local numbers, unlimited users, text messages, 10 clients in the contact book.
• Standard: $39.99, including unlimited minutes, 5 toll free or local numbers, unlimited users, text messages, call recording, voice to text, presence indicator, unlimited clients in the contact book, desk phones and softphones. 
• Ultimate: $99.99, including unlimited minutes, 10 toll free or local numbers, unlimited users, unlimited numbers in the contact book, text messages, call recording, voice to text, presence indicator, desk phones and softphones, API, high priority support, voice studio recording. 

MightyCall Best Features

• Availability: Ability to receive and make calls on any device of your choosing
• Security: Secure connection employing Premium (EV) SSL Certificates with 256-bit encryption
• Success guarantee: Zero downtime or superb reliability to ensure your customers can always reach you
• Renown VoIP provider: Award-winning telecommunication services provider.
• Enhanced productivity: A set of collaborative features will help ensure your staff stays productive and proactive.
• Easy to use: A fast and easy to use phone system designed for small businesses 

What We Disliked

• The lowest-cost plan comes with a limited number of minutes.
• You have to upgrade your plans to get a desktop app and voicemail transcription.

MightyCall User Reviews 

• Based on 18 user reviews on G2, MightyCall has a 4.2-star ranking. Users point out it’s “a robust option for small businesses,” “simple and easy to get up and running, but don’t expect the world.”
• On Capterra, 77 users have left a review of this VoIP for business professionals, with 3.8 stars on average. They agree it’s a very good VoIP phone service for business owners with an iOS or an Android device. 

We Recommend MightyCall for 

• Small businesses in need of easy to set-up and use phone system solutions that include toll-free and local numbers 
• Anyone who doesn’t want to deal with hardware