HubSpot is one of the big names in inbound marketing. But is the customer experience software it developed any good?
What Is HubSpot Service Hub?
The HubSpot Service Hub brings all essential customer experience tools to the same platform. It helps you meet your clients’ expectations through:
- Automated and self-service solutions for quick support
- Team management for easy permission controls and availability management
- Channel integrations to ensure messages always reach support and get an equal amount of attention
- HubSpot CRM to track and analyze customer data
- Proactive support tools like satisfaction surveys and customizable materials for each user
Ultimately, HubSpot integrates different pipelines to optimize your ticketing, help you scale support, and ensure your clients have the best customer experience.
You can get HubSpot as part of one of four plans:
The forever free plan includes all basic features—contact management, live chat support, ticketing functions, and a team email. All the tools are neatly packed in an easy-to-use layout, and you even get a reporting dashboard.
If you’re managing multiple ticketing pipelines, this is the ideal plan for you. For $50/month (or $45/month if you pay upfront for the whole year,) you get multiple pipelines and currencies, as well as simple automatons and conversation routing.
This comprehensive set of customer experience management solutions costs $400/month (or $360/month if you pay upfront for the whole year). You can create a knowledge base and automate the help desk for quick service. The plan also includes proactive support tools like customer satisfaction surveys.
Finally, for $1200/month, you get the full customer experience suite. You can manage your team, setting up permissions, user roles, and team goals. Other handy tools include the Playbook (a knowledge base with guidelines for your employees) and the single sign-on feature.
- Robust customer experience management software
- Multi-channel integration
- Automation tools
- Proactive customer support
- Team management and permissions
- Fully functional free version
What We Disliked
- Team management only with Enterprise
- Subpar mobile experience
HubSpot Service Hub User Reviews
Generally, the HubSpot Service Hub gets positive reviews from business owners and customer support managers.
Some of the key perks that users enjoy include the holistic approach of its tools and the comprehensive all-in-one functionality.
The main complaints include less-than-stellar HubSpot customer support and some issues with automation. Clients also point out that the total price of the software quickly increases, especially if you opt for any upgrades.
We Recommend HubSpot Service Hub For
HubSpot is one of the most well-rounded customer experience solutions. Since there is a functional free version and the scalability is great, we think it’s an excellent option for startups and growing companies.